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[beckysue3]

My Roku TV loses its connection to the wi-fi no matter the distance from the router. It will be fine for an undetermined about of time and then it will randomly lose connection, despite other devices in the same room being fine. In order to get the TV to reconnect to the wi-fi, I have to unplug the TV from the wall and then plug it back in.

[RokuJohnB · Accepted solution]

Hi @beckysue3,

Greetings from the Roku Community!

We understand you're having a problem with the Roku TV since it disconnects from the Wi-Fi. We're happy to help.

For this concern, we recommend performing the troubleshooting steps provided below to address the issue. Kindly follow those to get the best results.

Network Connection Reset

1. Press Home on your Roku remote.
2. Scroll and select Settings.
3. Select Advanced system settings.
4. Select Network connection reset.
5. Select Reset connection.
6. Re-enter the credentials on your network.

Restart Roku Device

Use the following steps to restart your streaming device from the Settings menu.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart
6. How to restart your modem and router

Restart your modem and router.

1. Unplug both your modem and router from power
2. Please wait 10 seconds and then plug them back in
3. Wait for your modem and router to restart fully
4. Use a phone, tablet, or computer to confirm the internet connection is working.
5. Test the connection on your Roku device.

For more detailed information and guides, visit this support article on fixing internet errors and issues with your Roku streaming device.

Please try doing this and see if it helps with what you're experiencing.

Best regards,
John