Discussions

[Berrybrick]

I’ve had a TCL Roko TV now for about four years. Just in the last few days the following apps no longer work.

Plex, CW, Local Now, News On, Haystack News, News Nation, News Max 

I have checked the software updates and updated all. I have deleted the apps and reinstall them. I have updated the software on the TV. I’ve unplugged it and rebooted multiple times. When I try to open these apps, it looks like it’s going to open and then it just goes back to the menu. Screen of all the apps. Not sure what else to do at this point and why this is happening.

[RokuJohnB]

Welcome to the Roku Community, @Berrybrick!

Thanks for informing us about your issue with the multiple channels since it is not working. We appreciate the troubleshooting steps you have taken so far.

Can you please provide the following information below?

• Did we recently make any changes to your network or network provider?
• How far is your device from your network router?
• Do you have cellular data so we can try connecting your device to your hotspot?

With detailed information, we will be able to assist you further.

Regards,
The Roku Community Team

[Berrybrick]

No changes in Internet service. No changes by the provider. The rest of the streaming channels work fine with no issues whatsoever. Has not affected Netflix, Amazon, or other streaming apps. The router is 3 feet from the device. Again, there is no issues with Internet. The other TV has no issues with the problem apps

[RokuJohnB · Accepted solution]

Thanks for keeping us posted, @Berrybrick!

We appreciate the information you have provided and will be glad to assist you further. Please check out this support article on issues playing shows and movies on your Roku device.

We hope this helps.

Best,
The Roku Community Team