Discussions

[RokuTakashi]

Hi, @kiwikountry

Thanks for keeping us posted.

We appreciate you for providing the information and rest assured that we'll forward this information to the appropriate Roku team for further investigation. Once we hear back from them, we'll provide an update in this thread.

We hope for your patience and understanding as we work on this.

All the best,
Kash

[smcampion]

I’m also having the issue with wrong channels listed in the guide. I am missing CBS (2.1) and NBC (4.1)

I am in ZIP Code 07735

I’ve tried restarting, re-scanning, changing ZIP Code.

Tracker ID: 94-039-995i

[smcampion]

[wilyspike]

Brand new tv and it did a update when turned on first time.

[kiwikountry]

Mine was fine until something changed at the beginning of the year. it's still wrong!

[kiwikountry]

how did you post the screenshot?

[smcampion]

I was about to reply and say I’m not sure, but I think I figured it out. Definitely not intuitive. 

When you go to post, you can reply, write your message and then Roku has you login when you submit. If you do it that way you cant add an Image. If you login first and then reply the picture icon will show up next to the others. 

Roku how about you fix that too while you are at it???

[RokuTakashi]

Hi, @smcampion

Greetings, and welcome to the Roku Community.

We appreciate you for sharing this information with us, and we understand the issue you're having. Since this is an ongoing issue that the appropriate Roku team is working on, we'd like to collect the following details below:

• Roku device model, serial number, device ID, and software OS/version that is having the issue. (These can all be found in Settings > System > About).

Once we have this, we'll be able to forward it to the team that will address this ongoing issue.

We hope to hear back from you.

Best wishes,
Kash

[smcampion]

@RokuTakashi 

here you go

[RokuTakashi]

Thanks for the response, @smcampion

We'll forward this information to the appropriate Roku team for further investigation. Once this is sorted out, an update will be posted in this thread.

We hope for your patience and understanding. 

Best wishes,
Kash