Discussions

[RokuJechealR]

Hi @Wendei,

Welcome to the Roku Community!

We appreciate you taking your first post in the Roku Community!

Thanks for bringing this to our attention. Did you try the troubleshooting steps that I have provided above to see if the issue persists?

If the problem persists, keep us posted on what you find out.

All the best,

Chel

[jan31]

Has anyone found the solution?  We are having the same issue with Direct tv.  They have our correct information but  we are still receiving local news from Oh. 

[RokuCarly]

Hi, Community users!

We appreciate you for bringing this to our attention. 

In this instance, we will be requesting additional reinforcement from our relevant Roku team for further review and to provide you with the best resolution possible. With this being said, kindly provide us the following details below:

• Roku device model, serial number, device ID, and OS version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)
• Current Zip code

We'll be looking forward to your responses as we are more than eager to correct this for you.

Best regards,
Carly

[jan31]

Info you asked for

Model 3820r3

Serial# x025000usa35

Soj739uda35

12..5.0  

[RokuCarly]

Hi, @jan31.

Kindly provide us with the complete requested details so we can create a report ticket effectively. 

• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be waiting!

Best regards,
Carly

[jan31]

Issue 3s-519-704

[RokuCarly]

Thank you, @jan31!

Would you mind providing us with your current zip code as well? Rest assured that the requested details you have provided will be forwarded to our relevant team for review.

To those users who experience the same issue, kindly provide us with the precise and complete details requested. In addition, kindly include your current zipcode as well.

We'll be looking forward to your responses!

Best regards,
Carly