Discussions

[Madking1]

Did you turn fast start “on”?

[Davidsco27]

Turning Fast Start on or off does NOT resolve the issue. Nothing has changed on my end in the entire time I've owned these tvs but updates. What does that lead you to conclude?

And can I tell you just how much i LOVE having to waste my time on a stupid, archaic, useless captcha bs test and then an email verification every time i come back here?  Incompetence at its finest 

[DeeMarino]

Yes, I’m also assuming it has something to do with a software update. The suggested fixes are useless. Hopefully the issue is resolved soon. Until then I’ll just keep turning the tv on twice. 

[Davidsco27]

Great, more wear on them while they fumble and figure it out. Or, more likely, ignore it

[Madking1]

Bro you bought a TCL tv. **bleep**, TWO of them.  Buy **bleep** get **bleep** results. Buy the Roku branded tv next time. Little more but better quality

[Davidsco27]

Sis, call me when you acquire your first clue. They're top rated, and it's not the TV, it's the software. Run along now, mom's got lunch ready. Nobody is interested in ANYTHING you have to say

[RokuJechealR]

Hi Community users,

In addition to the above steps, have you tried turning on Fast Start or Fast TV Start in your settings?

This will prevent your TV from completely turning off. When Fast TV Start is enabled, your Roku TV system maintains the internet connection.

To enable this setting, follow the steps below: 

1. Press Home on your TV remote.
2. Scroll up or down and select Settings.
3. Select System, followed by Power.
4. Select Fast TV Start.
5. Highlight Enable 'Fast TV Start' and check the box to enable it.

Note: Fast TV Start uses significantly more power than normal standby and overrides default power settings.

Please keep us posted on how it works for you, and we'll continue assisting you from there.

All the best,
Chel

[Davidsco27]

As stated numerous times previously, FAST START DOES NOT RESOLVE THE ISSUE! I HAVE IT ON ALREADY, TURNING IT OFF OR ON DOES NOT FIX YOUR ISSUE. BUT BY ALL MEANS, KEEP THE USELESS FAQ REPLIES COMING. Nothing more fun than wasting our time on YOUR issue

[RokuArjiemar]

@Davidsco27,

Thanks for the follow-up,

We would be happy to look further into this issue, but we will need more detailed information. Please provide us with the following information about your 2 TCL Roku TVs.

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• To get your Tracker ID, press the Home button five times, followed by the Back button five times. Please provide us with this ID.

Once we have this information, we can forward it to the appropriate Roku team for further investigation. We look forward to collaborating with you to resolve this issue.

Thanks,
Arjiemar

[Madking1]

Whatever meds your doctor has you on you might want to ask him to up the dosage