Discussions

[jmenglish27]

Any advice? Internet connection is excellent and stable but everything is slow, scrolling thru Home Screen, app loading and performance etc

Model NS-65DR620NA18

serial YN007X940370

device ID A29797940370

OS version 12.5.5 build 4174-31

tracker 70-171-336

[RokuJohnB]

Hi @jmenglish27,

Thank you for posting here in the Roku Community!

We understand you're having a problem with the Roku TV. We're happy to assist you. Please try to restart your Roku TV by going to settings, system, power, and system restart.

If the problem still persists, keep us posted.

Best regards,
John

[jmenglish27]

Have tried that multiple times. No change. Please advise

[jmenglish27]

is there a fix for this? Bump.

[RokuJohnB]

Hi @jmenglish27,

Thank you for keeping us updated!

We want to further investigate this issue that you are having with the Roku TV. Can you please provide the following information below?

• Is this happening on all channels and contents, or is it isolated? (Specify)
• What are the other troubleshooting steps you have taken so far?

With detailed information, we will be able to assist you further.

Thanks,
John

[jmenglish27]

Happening across all functionality of the Roku menu. Plus all apps load slowly, some to an unusable state, like Netflix

multiple reboots haven't helped. Deleting and reinstalling apps hasn't helped. 

[RokuJohnB]

Thank you for the additional information, @jmenglish27!

We'll be glad to assist you even more with this problem that you had with the Roku TV. Please try to use cellular data so we can try connecting your device to your hotspot.

If you are still experiencing the problem, you may check out this support article here.

We would recommend trying to see if that resolves your issue. Please keep us posted.

Best regards,
John

[jmenglish27]

This makes no sense. Internet speed is fine, and the Roku says connectivity is excellent. 

My connection is not the issue

[shendison]

Please read the original problem and all the responses. I have the same problem on my insignia Roku TV. It's not the internet connection. It's the slow performance of everything in the Roku menu, changing from app to app. Restarting the TV does Make a difference for a short while, although it's still pretty slow. The next day it's back to sluggish. This is a performance issue. Is there any fix or any improvement to make?

[RokuJanadeeK]

Hi @shendison,

Thanks for sharing these details with us. We're happy to assist you further and look into this.

Could you tell us when this issue started? Could you try connecting the Insignia Roku TV to a mobile hotspot to check for improvements? To do so, you can refer to this support article here.

Kindly keep us posted.

All the best,
Janadee