Discussions

[mueri07]

Just bought a new sound bar I Live and it is not connecting to my TV through the optical cable.  The sound bar does not have a HDMI but came with the optical cord.  All is plugged in and the TV just continues to search for the sound bar with no luck.  any suggestions?

[RokuArjiemar]

Hello @mueri07 
A warm welcome from the Roku Community!
Thank you for reaching out to us regarding your soundbar. We are happy to help.
Have you already tried to make sure your audio settings are setup correctly? Please check Settings>Audio>Audio output>Optical to see if that helps.

If you have any further questions or concerns please let us know.

Regards,

Arjiemar

[mueri07]

I have done this and still when i go under audio devices and try and recognize the sound bar it does not find it.  Having all sorts of issues.  Thanks 

[RokuJohnB]

Hi @mueri07,
Thank you for contacting us in the Roku Community!
We understand that you have tried to connect this directly to your Roku TCL TV by going to the audio devices, but it did not work.
Have you tried to connect this to your other TV? Are you getting the same problem after connecting it to a different TV?
If so, please reach out to your soundbar manufacturer to see what other insight they can provide.
Hope this helps clarify.
Best regards,
John

[Tivoburkee]

Make sure the optical cable is well seated on both ends. Optical cab l es can go bad, it's made of glass, one wrong bend can crack the fiber in the cable. Cables that come with equipment are junk, I would replace the cable with an aftermarket one. One that isn't all black, so you tell shape of the end.