Discussions

[Aespinal]

Everything was fine but since a few days ago I can only get sound in headphones. Also the controller does not turn on or off the Insignia  TV. My  Roku model is 4802X serial number is SODA22AL8NM6

[RokuERey]

Hi @Aespinal,

Thanks for making your first post here in the Roku Community and for reaching out about this.

We don't have much information to fully understand your concern. Could you elaborate on this for us? Are you using a rechargeable voice remote pro or you're using the Roku mobile to access your player?

Let us know more about this so that we can further assist you.

Thanks,

Rey

[Aespinal]

I am using a rechargeable voice remote pro. 

[RokuERey]

@Aespinal,

Thanks for the update!

When did you start seeing the issue occur? Have you tried repairing the remote to see if that relieves the issue? See for more information here: How to fix your Roku voice or simple remote that is not working. Also, does this happen even if your remote is fully charged?

Keep us posted!

Thanks,

Rey