Discussions

[Dolphins_1985]

I have tcl roku tv

[lifeofpisces319]

While the TV power and volume work, the channel up and down do not. Neither does the guide button or the numbers.

[RokuKariza-D]

Hello @lifeofpisces319

Thanks for posting here in the Community!

Could you try re-pairing your remote to your Roku? Here's how:

1. If your remote uses standard batteries, open the battery compartment and remove the batteries.
2. Remove the power cable from your Roku device, wait 5 seconds and then reconnect the power cable.
3. Wait until your Roku device displays the home screen.
4. Restart your remote.
   • Standard batteries: Reinsert the batteries into your remote.
      
5. Press and hold the pairing button for 5 seconds until you see the status light begin to flash. If the light does not flash, try again. If the light still does not flash, charge your remote or replace the batteries.
6. Wait for 30 seconds while the remote establishes a connection with your Roku device.
7. The remote pairing dialog should appear on your TV screen.

Feel free to visit this link for more remote troubleshooting steps: How do I resolve issues with my Roku® voice remote?

Let us know how it goes.

All the best,
Kariza

[Rousey71]

7823x

[Oxy123-3]

43 43S421

[AmyW0692]

I have a TCL Roku tv and a xfinity XR15-UQ remote. 

[Mellisa1965]

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@Paul6 wrote:

I have an RCA Roku tv, does anyone know what the Xfinity code is to use the cable remote?

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[Tivoburkee]

Try 12049 or 10463. 

[Usrphil77]

My xFinity remote turns on the TV, and let’s me change channels and select input but my Roku remote no longer works so I can’t choose Netflix or one of the other built 8n streaming services.  Any solution?

[RokuKariza-D]

Hi @Usrphil77

Thanks for the post.

Please be advised that remotes for Roku TVs are manufactured directly by the TV manufacturer. We would recommend reaching out to the TV manufacturer's customer support team to report the issue and get help.

For a list of Roku TV manufacturers contact information, visit our Community post here: Contacting Support for Your Roku TV

All the best,
Kariza