Discussions

[brandemcdaniel]

its an onn. Roku tv. its just showing the purple recovery mode screen and when we get to the response code. it says "response code invalid" 

our serial number is x02000ltdh9y

device id: s0sl435tdh9y

onn. model: 100068372

[youandme]

[RokuJechealR]

Hi @brandemcdaniel,

Thanks for keeping us updated!

We're sorry to hear about the experience. That's not what we aim for. Please be aware that we have passed along your information to the appropriate Roku team.

In the meantime, we appreciate your patience and understanding regarding this matter.

Let us know if there's anything else we can further assist you with aside from this.

All the best,
Chel

[youandme]

Model c105x

SN x00000cwk6t2

Software version 13.0.0

Gc version 11.7.22

Issue ID. T2-217-217

[RokuJanadeeK]

We appreciate the details you have shared, @youandme.

Rest assured, we have collected and forwarded the following details to the appropriate Roku team for review and further investigation. We appreciate your patience and understanding in the meantime. Should an update be available for this concern, we'll promptly let this thread know.

Let us know if you have further inquiries regarding this.

All the best,
Janadee

[Smgsh33d]

I’ve tried to do this over and over and it’s not helping at all