Discussions

[Owyjosue]

@RokuMaryEF 

Model 6series-50

ID Hardware G217X

Serial Number: X01900YV7ATM

Software Version: 14.0

Device ID: S0A261DV7ATM

Same Problem only the left speaker is working

[Owyjosue]

@RokuJechealR 

Model 6series-50

ID Hardware G217X

Serial Number: X01900YV7ATM

Software Version: 14.0

Device ID: S0A261DV7ATM

Same Problem only left speaker is working

[Owyjosue]

@RokuCarly 

Model 6series-50

ID Hardware G217X

Serial Number: X01900YV7ATM

Software Version: 14.0

Device ID: S0A261DV7ATM

Same Problem only left speaker is working

[Cyb3r3xp3rt]

Hi, I'm the Original Poster, here's my update I promised.

Apparently my TV updated on the 21st of October automatically. It's currently running version 14.0.4 but I still have the issue. @RokuCarly please submit this and all the other users' info to your dev team.

TV INFO

Model: 6Series-43

Hardware ID: G208X

Serial Number: X0190097PRK3

Software Version: 14.0

Device ID: S08JG427PRK3

[ChuckF]

So this is really confusing.  The system/about screen shows the software rev of 14.0 but when you go to the system/update screen it says 14.0.4.  I'm assuming that the 14.0.4 is correct since this screen also shows the last updated screen to be 10/18 which is the day the right speaker stopped working on my tv's.  So for those people who got a software update which corrected this problem, on the system/update screen what version/build # does it show?

[JohnR2]

Build 12228 has fixed the right speaker

[ChuckF]

OK.  good to know.  Mine is still build 12221 and the right speaker is not working.....

[RokuMaryEF]

Hi @Cyb3r3xp3rt,

Thank you for bringing this issue to our attention. We appreciate your patience as we work on resolving this.

To provide you with further assistance, please check your inbox for a follow-up message. We'll work together to find a solution.

Thank you for your understanding.

Best regards,
The Roku Community Team

[DNeopolitan]

6Series-43 experiencing the same issue.

Hardware ID: G208X

Software version: 13.1.4 build 8800-CH

Software will not update beyond 13.1.4 build 8800-CH, and the USB method does not have a newer version, so it will not update.

Support walked through resetting TV, power cycling, updating software (to this version) without any success. I still cannot hear any sound in Streaming Apps or HDMI input from the right speaker. Sound only emits from the left speaker.

[Jamiebaileyy]

Model: 6series-58

serial number:X019008W572Y

hardware ID:G20X

software version: 14.0