Discussions

[RokuCarly]

Warm greetings to the Roku Community, @dhamum2!

We appreciate you informing us about this. We'd be happy to provide further information regarding this matter.

Kindly ensure your Wi-Fi connection is stable and performing well. Sometimes, even with fiber optics, fluctuations in speed or signal strength can cause delays or issues such as this. 

In the meantime, we recommend visiting this support article to help you improve the Wi-Fi or wireless internet connection to your Roku streaming device.

Best regards,
Carly

[Shanna01]

I recently got a new router and all of my other devices connect no problem but my Tv won’t and I’ve tried restarting and factory reseting my tv and both didn’t work

[Shanna01]

Update: Now it’s stuck in a failed update loop due to it not being able to connect to WiFi @support1 please help

[Shanna01]

I got it to go back to normal but now it’s still not connecting to the internet 😑

[Treadway_15]

I've been having these same issues. Turn the TV on and it is not connected to wifi. We have to unplug it and plug it back in and magically it is connected. I've done everything except factory reset.... from other replies this doesn't fix the issue. 

Model- 6series-58

Hardware ID- G204X

Serial number- X01900MW0JVL

Software Version- 13.1.4• build 1512-CH

Device ID- S08C62CW0JVL

 Tracker issue ID- VL-276-411

Internet provider- Shentel, TV runs on a 5g network

[renojim]

@Treadway_15, there's a "Known issue" thread about this:

https://community.roku.com/t5/Issue-Tracking-Board/Solved-by-future-update-Roku-TV-Network-Connectio...