4 year old Hisense 65R6E1 has split the screen vertically in the middle with 2 exact images on both halves of the TV. Hisense says it's a Roku issue, Roku says Hisense. Did a factory reset twice, still have two pictures onscreen. Any thoughts before I throw it out?
Hi, mickfoley
Thanks for posting, and welcome to the Roku Community.
We appreciate you for sharing this informaiton with us, and we understand the issue you're going through regarding a split screen on your Roku TV. For this matter, you may want to inquire further about this directly to Hisense's support since this issue is likely a manufacturing issue where display panels are not configured properly.
You can reach them at Contacting Support for Your Roku TV
We hope this will be sorted out soon.
Best wishes,
Kash
Maybe you missed the part where the TV is 4 years old and just started happening. What manufacturing defect could cause this after 4 years?
Thanks for the response, mickfoley
May we know if you've recently had any changes or updates on your Roku TV? Also, when did you first experience the Roku TV split-screen display?
With more detailed information, the better we can understand the issue.
Best wishes,
Kash
