Forum Discussion

Burek's avatar
Burek
Reel Rookie
2 years ago

Help - screen is Black and No sound - But have Menu

I can see the menus and even the ticker at the bottom of Haystack news Channel But no other picture nor sound occurs in any app and not on Live Rhoku channels either - any solution ?

4 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Welcome to the Roku Community, Burek!

    Thanks for reaching out. We'd be happy to help you determine the cause of this and find you the best resolution possible.

    Before proceeding, kindly provide us with additional information such as follows:

    • What specific model is your TV? (Hisense, TCL, ONN, Select Series, Pro Series, Plus Series, etc.)
    • Did your TV recently receive any software update prior to this happening that might have triggered this issue?
    • A photo or a short video clip of it happening for reference.

    We'll be looking forward to your response.

    Best regards,
    Carly

    • Burek's avatar
      Burek
      Reel Rookie
      2 years ago

      I followed some instructions I saw for another problem - simply unplugged the tv for 10 seconds and then plugged it in and took a shower - turned on my Hisense TV and tried the news in the Haystack app - black screen resolved - all worked normally on other live tv channels for Roku as well 

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Thanks for the response and for letting us know about this, @Burek.

        We are more than glad that the issue was resolved. We express our gratitude for your patience, understanding, and effort in resolving this issue.

        Please let us know if there are other related issues that we can look into further.

        All the best,
        Chel