Discussions

[Junekusama]

Device model 100012585

Serial number x0120083hlyd

Os version ctc.50r01442a

Tracker id s0ge33a3hyld

Troubleshooting sets : reset using remote. Reset using button on TV itself, turning TV off completely. Depressing power for 30 seconds. Leaving TV unplugged for 2 hours. Pressing reset button then repowering on

[Ember]

Did this ever get fixed? Our air bnb guests are having the same issue!

[RozenFamily]

Mine is doing the same thing. 

[RozenFamily]

Mine is doing that, too? How did you fix it?

[Mckenzie2]

I found the small reset button on the back of my TCL Roku TV. Held for only 10 seconds to do a factory reset. Set up again with WiFi connection, account log in, app downloads, etc. When I put it into Guest Mode again it didn’t have any more issues. Fingers crossed…

[ShearProperties]

version: CH9.40R01452A

serial: X01300JG4ROV

Device ID: SOC8519G4ROV

Roku TV: G224X

Model: 7Series-65

will not reset. Can’t get the tracking #

[Theabilene]

I don't live near my airbnb & this is happening on all 4 tv's. Doing factory resets isn't an option.  If you can push an update out, you can push a fix out.

[Theabilene]

This isn't an answer. Push out a fix!

[PhoenixBus]

Hi, we have 2 Roku tvs in our holiday let. Which we use the guest mode on for anyone that stays. However one of these tvs is stuck in a continuous loop. It comes on and goes straight into the guest mode menu, then after a few seconds it says signing out of guest mode and restarts. Then the same happens again. I have tried unplugging and using the reset button underneath but still ends up the same?

[Rgusty]

I am having the same issue.