Solving playback issues

[mclerandrew]

I bought the monthly YES package on the Gotham Sports App today. I noticed audio isn't syncing well with the picture. It's just slightly off. Anyone else experience this? I opened a ticket with Gotham Sports. I expect them to tell me to check the usual suspects (my internet connection, try reinstalling the app, check for updates, etc). I wanted to see if anyone else has experienced this before I go down that road.

Thanks in advance.

[RokuEmmanuel-D]

Hey, @mclerandrew.

Thanks for reaching out!

Can you please try doing the steps provided by the app's support team and see if that fixes the issue?

Here's how: 

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

You can also get more tips here.

Let us know if that works!

Roku Community Team

[CEB392]

I'm having the same issue with sync problems on the Gotham Sports app. I followed the steps for removing the app/restarting Roku/reinstalling the app, and the problem persists. Additionally, the app keeps quitting after playing for a few minutes and I get this error code: 0-1.1.54-A9-1300-roku. 

Any help you can offer would be much appreciated. 

[RokuJohnB · Accepted solution]

Hey @CEB392,

Welcome, and thanks for keeping us posted!

We want to look closely at this issue that you had. Is the problem happening on all contents/channels, or is this isolated to 1 content/channel? (Specify)

If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, contact the channel provider's customer support team to report the problem and get help. The channel developers themselves maintain channels on Roku. In this case, an issue within that specific channel likely needs to be addressed with an update from them.

Please let us know if there's anything else that we can do to assist you.

Cheers,
The Roku Community Team

[CEB392]

It's just the one channel. I'll reach out to them for help. Thanks for the information! 

[RokuJohnB]

Thanks for the follow-up, @CEB392!

I just wanted to let you know that if you still have trouble or feel your issue has not been fixed, please let us know. 

And don't forget, you can always get help at support.roku.com when you need it.

Thanks,
The Roku Community Team