Discussions

[BB10]

All Global TV show play till the commercials, then the tv show returns to the home page. Global news can play all day but not tv shows. This started last night. I have unplugged my TV, cable box(bell) and that has not fixed it. Please help. Thank You

[RokuJechealR]

Hi @BB10,

We appreciate your first post in the Roku Community!

Have you tried removing the affected channel and then reinstalling it? In some cases, that resolves the issue. Make sure you restart your Roku device before adding the channel back in to ensure the process is successful. Here are the steps you can follow:

1. Remove the channel: Highlight the channel tile on your home screen and press the Star button to open the options menu. Select Remove channel and confirm.
   
   • Note: If you remove a subscription channel billed to your Roku account, you must cancel the subscription before seeing the Remove Channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
2. Restart your Roku device: If reaching the power cord to unplug your Roku device is inconvenient, you can restart the device from the settings menu. Go to Settings > System > Power > System Restart > Restart. (If you do not see a Power submenu, skip to the next step).
3. Reinstall the channel: After your Roku device restarts, visit the Roku Channel Store and add the channel again.
   
   • Note: If you add a subscription channel billed to your Roku account, you must re-subscribe.

Please keep us posted on how it goes.

All the best,

Chel

[Josie9]

I have the same issue. I have tried all these fixes, reinstalling, restarting, and the problem is still there