Discussions

[sandyjerome]

TV has worked fine as well as Roku until the last two days now everything freezes and says 33% and then goes black.  New TV no problem.  Reset everything including factory reset and it still happens.  What do I do now?

[RokuJechealR]

Hi @sandyjerome

Welcome to the Roku Community!

Thanks for letting us know about the trouble you've encountered with your Roku TV and the steps you took to resolve it.

We want to take action on this, but we need more details to determine whether there are any options we can investigate further.

Refer to these questions to better identify the issue you're experiencing.

• What model is your Roku TV? (Hisense, TCL, ONN, Select Series, Pro, Series, Plus Series, etc.)
• What is your device's OS version?
• Are there any changes in the setup or settings of your Roku device or your network provider that might cause the problem?
• Does the issue only occur on a specific channel while streaming or throughout the Roku platform?

We look forward to hearing from you and looking closely into this issue. Thank you!

All the best,
Chel