Discussions

[glover33]

On some apps, when I launch the app and start playing a video, everything works perfect except the video is black.

I can see all the user interface elements, scroll bars, previews as I scrub through a video, etc. Audio also works great, just no video image.

If I exit to the main Roku menu, then set the video to a different resolution, then jump back into the app, it will now work. So, if the resolution was 1080p and I tell it to run 4k it works, or if it was 4k and then I tell it to go to 1080p it starts working.

This happens on Hulu, Netflix, and Prime, and I think Apple and YouTube.

So far, I have tried rebooting as well as uninstalling and reinstalling the problem apps.

Any other ideas?

[RokuTakashi]

Hi, @glover33

Greetings and welcome to the Roku Community.

Thanks for sharing this information with us, and we'd be more than glad to assist. May we know what specific Roku device you are having issues with? Also, have you tried updating to the latest Roku OS version? Furthermore, have you tried setting your display settings to Automatic to see if you notice any difference?

Please keep us posted,

All the best,
Kash