Discussions

[Mottco]

I have a 70in element roku tv. The screen went off and the sound was still playing. Turned the tv off and now the screen blinks on 1 time and doesn't come on. I can still hear sounds though. What would be wrong with it

[atc98092 · Accepted solution]

LCD TVs (most TVs today are LCD based) require some sort of backlighting to illuminate the LCD panels. It sounds like your backlight is failing/failed. It is possible to have those lights replaced, but you would need to contact Element for support.

Element       
https://www.elementelectronics.com/support/
https://www.elementelectronics.com/support/get-help/
1-888-842-3577

[RokuTakashi · Accepted solution]

Hi, @Mottco 

Welcome to the Roku Community.

We came across your post regarding an issue with your Roku TV that the screen went off but the sound is still heard, and we understand your situation. For this matter, we recommend reaching out to Element's support directly to be assisted further since it appears to be a power/hardware-related issue that the manufacturer can help and address.

Roku TV manufacturers design and build their TV models, as they only use Roku as the main operating system of their TV. 

For more information with their contact details, please be guided here: Contacting Support for your Roku TV.

You can also refer to @atc98092's post for the direct contact information for Element TV's support.

We hope this will be sorted out soon.

Best wishes,
Kash