Discussions

[RokuTakashi]

We appreciate you for keeping in touch, @Absolutego 

Could you please provide the following details below?

• Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
• Tracker ID when this issue occurs. (When you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).
• A photo or video clip referring to the issue,

Once we have this information, we'll be able to forward it to the appropriate Roku team who'll investigate this issue further.

Best wishes,
Kash

[Absolutego]

Model no: 9102EU - Roku Streambar
Serial Number: YL005M309639
Device ID: 2E1155309639
Software version: 12.5.5 build 4174-95
GC version: 10.7.26
Timestamp: 2024-02-06T18:34:55Z
Issue ID 39-052-954

[RokuTakashi]

Hi, @Absolutego

Thanks for providing the information,

We've forwarded your information and concern to the appropriate Roku team that will handle this case further. An update will be provided here once more development regarding the progress in addressing this issue is gathered.

Additionally, we've reached you through private messages here in the Roku Community. Kindly check your inbox by navigating to the upper right corner with the "mail" icon on your web browser.

We hope for your understanding and patience as we work on this.

Best wishes,
Kash

[JORCATROV]

Hi, @RokuTakashi @RokuERey @ I am having the same issue. lots of crackling and buzzing especially from the right speakers.

Tried everything. Different cables, restarting, factory reset, etc. even tried a new account but nothing.

Model: 9102R - Roku Streambar

Serial number: YL003E042451 (2A10C3042451)

Software version: 12.5.5 build 4174-95

GC version: 10.7.26

Timestamp: 2024-02-07T18:25:02Z

issue ID 51-054-385

Need help

[RokuTakashi]

Hi, @JORCATROV

It's our pleasure to welcome you here in the Roku Community.

We're sorry to hear that you're having the same issue with your Roku Streambar, and we'll be assisting you further with this. The information and concerns you've provided have been forwarded to the appropriate Roku team to take further action to resolve this.

We'll be reaching out to you with updates once more details have been developed regarding this matter.

We hope for your patience and understanding as we work on this,

Best wishes,
Kash

[DAMD]

It is when the TV turns on. If the Roku is powered off when the TV turns on it makes a terrible buzzing noise regardless of channel or audio device. Sometimes you can turn the TV off and turn it on again and it's fixed. Other times you have to unplug the Roku and reboot it. It is a Roku issue. It happens with my Roku ultra. I have had many rokus and had no issue. Only the ultra