The issue has been the same for over 4 years now. Your troubleshooting steps to fix the issue doesn't work with none of my 7 TVs or 60,000 plus people in the community complaining. If you read everything in the audio forums you will find that you and Direct TV streaming corporations need to come together and comprehend the issue and not what you can make every customer do on their individual end which could be causing damage to their sound boards that you all when then also be responsible for.
The sound changes/distorted at any given time and will not return to normal until the channel gets changed and switched back. Period.
HDMI cables, sound leveling, factory restart etc....is not the issue and is not anyone's fix or specific streaming devices issues. It lyes between Roku and DirecTV working together to have the correct technicians to handle this problem. We are all getting tired of being ignored and the problem not being fixed. Roku will end up causing DirecTV lots of money in loss service customers if this isn't fixed which will be followed by a class action.
I hope this surpasses your wants and questions about trying to help and I look forward to knowing the steps that will be taken to handle this.
I assure you that you and others servicing this forum are completely aware and asking what the issue is just another way to sugarcoat and cover yourselves
Best regards.
