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[joyfulmother]

When I turned in my TV, it immediately restarted. I got the "Philips TV | Roku" screen and it restarted again, over and over. I can't access settings. Not sure how to fix this. Resetting didn't help. 

[RokuJanadeeK · Accepted solution]

Hi @joyfulmother,

Thanks for bringing this to our attention!

We understand that you're having issues with your Roku TV. We'd be glad to assist.

May we know when did you start having this issue? How are you powering your Roku TV? Also, we would suggest that you give the following steps a try:

1. Power-cycle your Roku: Unplug it from the wall power outlet and plug it back in.
2. Restart your Roku TV: Go to Settings > System > Power (if you do not see a Power submenu, skip to the next step) > System Restart.
3. Last resort, factory reset: Go to Settings > System > Advanced system settings > Factory reset.

Let us know if none of these worked for you. Keep us posted.

Best regards,
Janadee

[joyfulmother]

So mentioned, I can't access settings. I can't get to home page because it starts over and over. I have to unplug to turn it off.