Discussions

[87wagon]

I forgot to include the channel that has the problem -- Channel 2 KATU in Portland OR

87 wagon

[RokuERey]

@87wagon,

Thanks for getting back to us and for the extra details!

We'll go ahead and forward this over to the appropriate Roku team for further investigation.

We'll make sure to keep this thread posted once we have an update available.

Thanks,
Rey

[jgurrad]

Hi there,

I'm an engineer at KATU, and I have taken several call from viewers in our area with this same problem. All ROKU tv's receiving us over the air. That's how I ended up finding this thread. . . been going on for about a month from what I'm hearing.

I've been out in their neighborhoods with a professional signal analyser and I can assure you it's not a problem with our broadcast. 

Justin

[yort]

@jgurrad 

Thanks for verifying our issue. I was wondering if you had an idea of what the problem might be? 

[jivebellywaver]

Hi, all.

Just experienced this issue. The quick fix I found was to use the Pause Live TV function. Buy a 16 GB USB flash drive (should cost $10 or less) and plug it into your TV. Set up Pause Live TV. Now when you access OTA channels and you get choppy audio, use the remote to pause for a couple seconds and then unpause. In my experience this has worked consistently consistently to get rid of the choppy audio. Unfortunately, it's not permanent solution as you have to pause and unpause every time you access the choppy channel(s), but it might mean you don't have to throw out the TV.

For reference, I'm on a Sharp Roku TV (LC-43LB371U) and my choppy audio was from channel 2 KATU (ABC - Portland, OR)

[jgurrad]

Thank you, I'll pass that on to viewers. 

[Agentbath]

Just adding another person to the list who is having this problem. “They’ll update this thread”…. I’ll keep waiting. 

[RokuJechealR]

Hi @Agentbath,

Thanks for taking your first post in the Roku Community!

Could you provide us with more details about your concern? Are there any recent changes on your Roku device, perhaps in the setup or settings, that might cause the problem? Does the issue only occur on a specific channel or all the OTA channels installed on your Roku device? Could you also tell us the specific troubleshooting steps you have taken so far to try to resolve the issue?

With more details, we will be able to best assist you.

All the best,
Chel

[hugie]

The fact that people are having to set up Pause Live TV with a USB DRIVE to serve as a buffer tells me the the built-in buffer allocation for OTA in these ROKU TV's is way too small. There might not be a software fix for this if the buffer is hardware-related, which could also explain why this thread has not been resolved yet.

[keithbutler]

Unresolved after two years. This problem first became apparent to me after an automatic ROKU system update in October, 2022. I have abandoned any hope of this issue being addressed.  It only occurs on one set of OTA digital channels.  I am not certain how a hardware-related buffer issue could be evident on only one OTA channel group.  The Pause Live TV work-around is not an adequate solution.  NOT likely to ever purchase a ROKU TV ever again.