Discussions

[Aggememnon]

I have two Roku products a TCL 4K TV, as well a Roku ultra, both of which in the last several months have moved all channels around, to include peripheral System icon's. All this started happening around a 7-30-24 software release. Any thoughts.?

[renojim]

Some guinea pigs are getting a new "App order" setting under Settings->Home Screen.  See if you have it and set it to "Manual" if you do.  Some have reported that setting it to "Manual" doesn't stick and it reverts to "Automatic".

[Walflour]

Thanks renojim!

And f!Ck you roku not a helpful feature

[renojim]

I just responded to a survey Roku sent me about this "feature".  I'd love to see the face of the guy at Roku when he reads my responses. 😁

[LaylaGray]

I think someone is angry. hehe

Spoiler

It sounds like the issue might be related to the 7-30-24 software update, which could have altered the way channels and system icons are managed or displayed. Try performing a system restart on your Roku devices. As a college student, research papers can be a lot of work, but academized.com/write-my-research-paper really helped me out. The paper they wrote for me was exactly what I needed, and it was delivered on time. I’d recommend this service to any student who’s struggling to keep up with their research papers.

[GuVid]

This is happening with my Ultra as well.  I set it to Manual and a check mark sits on that field.  I move away from it and back and it is set back to Automatic.  And, automatic mode seems to suspiciously move channels I rarely use up to the top of the list, or some of the channels I would expect have the propensity for more "control" over your viewing habits than others.   This started in the past few months and it needs to be resolved before I toss out Roku altogether and go to some other streaming options, since there are many now to choose from.

[RokuCarly]

Welcome to the Roku Community, @GuVid!

Thanks for informing us about this. We'd be happy to coordinate this with the team for review.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

• Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly

[GuVid]

Model: 4800X - Roku Ultra

S/N X01000FH43VM

Device ID: S02A20AH43VM

Software 13.1.4 build 1510-C2

Tracker ID: VM-395-906

[RokuCarly]

Hi, @GuVid.

Thanks for providing us with the necessary details. Rest assured that this has already been forwarded to our relevant team for investigation.

Once we receive updates regarding this case, we'll post them here. In the meantime, thank you for your kind understanding as we work on this. 

Best regards,
Carly