Discussions

Is your Roku TV not working? Join our online community forum to find help with common Roku TV issues, get troubleshooting tips, and share your experiences.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Aggememnon
Newbie

Channels randomly moving any guesses

I have two Roku products a TCL 4K TV, as well a Roku ultra, both of which in the last several months have moved all channels around, to include peripheral System icon's. All this started happening around a 7-30-24 software release. Any thoughts.?

Labels (1)
0 Kudos
8 REPLIES 8
renojim
Community Streaming Expert

Re: Channels randomly moving any guesses

Some guinea pigs are getting a new "App order" setting under Settings->Home Screen.  See if you have it and set it to "Manual" if you do.  Some have reported that setting it to "Manual" doesn't stick and it reverts to "Automatic".

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Walflour
Newbie

Re: Channels randomly moving any guesses

Thanks renojim!

And f!Ck you roku not a helpful feature

0 Kudos
renojim
Community Streaming Expert

Re: Channels randomly moving any guesses

I just responded to a survey Roku sent me about this "feature".  I'd love to see the face of the guy at Roku when he reads my responses. 😁

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos
LaylaGray
Newbie

Re: Channels randomly moving any guesses

I think someone is angry. hehe

Spoiler
It sounds like the issue might be related to the 7-30-24 software update, which could have altered the way channels and system icons are managed or displayed. Try performing a system restart on your Roku devices. As a college student, research papers can be a lot of work, but academized.com/write-my-research-paper really helped me out. The paper they wrote for me was exactly what I needed, and it was delivered on time. I’d recommend this service to any student who’s struggling to keep up with their research papers.
0 Kudos
GuVid
Reel Rookie

Re: Channels randomly moving any guesses

This is happening with my Ultra as well.  I set it to Manual and a check mark sits on that field.  I move away from it and back and it is set back to Automatic.  And, automatic mode seems to suspiciously move channels I rarely use up to the top of the list, or some of the channels I would expect have the propensity for more "control" over your viewing habits than others.   This started in the past few months and it needs to be resolved before I toss out Roku altogether and go to some other streaming options, since there are many now to choose from.

0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: Channels randomly moving any guesses

Welcome to the Roku Community, @GuVid!

Thanks for informing us about this. We'd be happy to coordinate this with the team for review.

In order to narrow down the cause of the issue, we would appreciate it if you could share with us your device details such as follows:

  • Roku device model, serial number, device ID, and current software version. (this can all be found in Settings > System > About)
  • Tracker ID (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We'll be looking forward to your response so that we can check this further and provide you with a swift resolution.

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
GuVid
Reel Rookie

Re: Channels randomly moving any guesses

Model: 4800X - Roku Ultra

S/N X01000FH43VM

Device ID: S02A20AH43VM

Software 13.1.4 build 1510-C2

Tracker ID: VM-395-906

0 Kudos
RokuCarly
Community Moderator
Community Moderator

Re: Channels randomly moving any guesses

Hi, @GuVid.

Thanks for providing us with the necessary details. Rest assured that this has already been forwarded to our relevant team for investigation.

Once we receive updates regarding this case, we'll post them here. In the meantime, thank you for your kind understanding as we work on this. 

Best regards,
Carly

Carly Y.
Roku Community Moderator
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.