Discussions

[sallchin]

 i had the same exact issue with 2 ROKU tvs in same household - nothing was changed on either TV both TVS the cable stations disappeared. I believe due to automatic software updates

[sallchin]

after complete factory reset and NOT connecting the internet and all the channels were restored and running well I allowed the ROKU TV to work without issue for over 2 hours. Then i connected to the internet and right after the ROKU TV updated everything, all the missing channels were missing again. Once again this is clearly a software issue from ROKU... please try what i described in your labs and the problem will be obvious.

FIX IT ROKU - just go back to the last version of software that worked! Then redo the update correctly

[RokuJanadeeK]

Hello @sallchin,

Thanks for letting us know.

We understand and share your sentiments. We appreciate the troubleshooting steps you have tried. Kindly provide us with the details requested by the moderators above:

1. Roku device or TV model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
2. Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
3. Troubleshooting steps you have attempted to try.

Your response with these details will be sent to the appropriate support team for further investigation. We look forward to hearing from you.

Sincerely,
Janadee