Discussions

[RokuERey]

@Brian4750,

Thanks for your prompt response!

We have reviewed your account and this has been taken care of by our Support team. I'll make sure to forward an update to them as well as to the concerned team.

Thanks,

Rey

[Eenci]

[RokuERey]

@Eenci,

Thanks for the update!

Could you also share with us the Tracker ID along with the App version?

Thanks,
Rey

[Eenci]

Where can i see this? 

[Eenci]

[RokuERey]

@Eenci,

Thanks for the update and for sharing with us this information.

I have passed this along to our Support team for further review and investigation. In the meantime, we'll need your patience and understanding as we'll look into this closely.

Thanks,
Rey

[Eenci]

Thank you and hoping for a fast resolution on this. Happy Holidays to the Roku team

[Eenci]

Hi. Any updates? 

[RokuTakashi]

Hi, @Eenci

Thanks for getting back to us.

If you're still experiencing the same issue, the appropriate Roku team is still investigating this issue. We'll make sure to provide an update regarding this.

We appreciate your patience and understanding as we work on this.

All the best,
Kash

[Eenci]

Thanks Kash. Will be waiting