Discussions

[esj0215]

Hello. Lately (possibly since the last software update on 1/13), My TV (Roku Pro Series 65") goes to full brightness when powered on. Auto Brightness doesn't engage. The only fix that works for me is to perform a System Restart. Once I do the restart, auto brightness kicks in and everything is normal. By default, I always keep Auto Brightness on. This has only been an issue recently. I've had the TV since December 2024. This issue is occuring every time I power the TV off, then on again. 

Current software version is 14.1.4, Build 7709.

[RokuJohnB]

Hi @esj0215,

Greetings from the Roku Community!

We want to investigate this problem further and gather details.

Can you please provide the following information below?

• Roku device model, serial number, and device ID (these can all be found in Settings > System > About)
• Could you provide us with a video clip or photo?

We look forward to hearing from you soon and gathering your details.

Thanks,
The Roku Community Team

[esj0215]

@RokuJohnB 

Model 65R8BX

Serial X03100RLKLWJ

Device ID S125T47LKLWJ

What's the best way to provide you with a video?

Thank you.

[esj0215]

To add... When I do the System Reset to make auto brightness engage, then power off and on again, auto brightness still works. It appears that the issue returns after being powered off for several hours.

[cp3lo]

I have this same issue with my Roku 65” Pro series. It works once I perform a system reset, that is until the next time I turn off my tv.

[esj0215]

Exactly. It's nice to know I'm not the only one 

[cp3lo]

@RokuJohnB 

Model: 65R8BX

Serial: X03100NLSG9X

Device: S125T43LSG9X

[TristanM13]

Exact same issue. Roku Pro Series 75in. Very frustrating, the auto brightness is the whole reason I bought the tv.

[esj0215]

@TristanM13 

Post your model, serial, and device numbers as well and maybe @RokuJohnB will help us out or provide an update on this issue. 🤷‍

[RokuJohnB]

Hey everyone,

Thanks for keeping us posted!

We want to gather more information about your problem with the Roku Pro Series 4K TV.

Can you please provide the following details below?

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• What troubleshooting steps have you taken so far?
• Could you share a photo or video clip with us?
• Can you please check if the brightness is set to “Auto” when you go to Settings > TV picture settings > TV brightness?
• Tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

We look forward to hearing from you and gathering your information.

Thanks,
The Roku Community Team