Discussions

[PriceCase]

I have a new week old Model 100063872 Onn and the audio headphone jack on the back has stopped feeding audio to the headphones.  I have two Insignia wireless headphones, one on the vertical charging stand and the older one in a base with two recesses.  Is there a software switch that disables this, or has the brand new set gone bad?   I had a soundbar connected but never really got it to work right and now it's dead.

[RokuJohnB]

Hi @PriceCase, 

Welcome to the Roku Community!

We understand that you're having a problem with your headphones since they can't produce sound. We would be more than happy to look further into this issue but will need more details. Can you please provide us with the following information:

• Did you try to use another headphone?
• Do the headphone that you're using work when plugged into something else or not?

Once we have this information, we will be able to assist you further with your concern.

Best regards,

John