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Level 7

Audio Popping Sound on TCL Roku Tv

A few days ago I bought a TCL 55S425 Roku tv, upgrading from my TCL 49S405 Roku tv. Ever since setting up my new 55 inch, the speaker it is connected to randomly will emit a loud popping/crack noise. It happens for a brief second, and it will repeat probably every 20-40 minutes. I have my 55inch connected to a Woburn speaker using a aux cord using the headphone output. My 49inch TCL was setup the exact same way to my speaker, and never once did I experience the pop/cracking noise that I do now. I made sure that my 55inch is updated fully, so that doesn't seem to be the issue. I also turned the audio to stereo instead of auto-detect. This is very frustating, my older tv had no issues with the setup.

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23 Replies
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Level 19

Re: Audio Popping Sound on TCL Roku Tv

First question: have you tried a different cable between the TV and the speaker? Wires can fail. 

Dan
Roku Stick (3600), Ultra (4640), Ultra (4670), Premiere (3920), Insignia 720p Roku TV, Sharp 4K Roku TV, Nvidia Shield, Windows 10 Pro x64 running Serviio and Plex on a wired Gigabit network.
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Level 7

Re: Audio Popping Sound on TCL Roku Tv

I can try but like I said, I changed my setup with the new tv 2 days ago, I highly doubt the wire broke during that time when it wasn’t moved.
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Level 7

Re: Audio Popping Sound on TCL Roku Tv

I have a 55r615 with 5.1 setup and recently mine has randomly popped. Buying a new cord as well but don’t think it’s the cord. Wondering if maybe an update would cause this

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Level 7

Re: Audio Popping Sound on TCL Roku Tv

I am having a similar issue on my 55S425 which I purchased yesterday.  Whenever coming out of a fast forward situation while watching, DVR, Netflix, etc.  There is a brief "electric" popping sound.  I am using the internal speakers and I have done a full factory reset.  

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Roku Employee
Roku Employee

Re: Audio Popping Sound on TCL Roku Tv

Hi,

Thanks for letting us know about the issue that you are experiencing.

Please contact your TV's manufacturer directly to report this issue and request additional support. Each Roku TV manufacturer provides direct support for their products running the Roku OS. 

You can reach TCL here: https://support.tclusa.com/contact-us? or 1-877-300-8837.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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Level 7

Re: Audio Popping Sound on TCL Roku Tv

I understand the Roku guy wants us to get off his lawn, :-) but has anyone had success with TCL on this?

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Level 7

Re: Audio Popping Sound on TCL Roku Tv

So mine unfortunately was my receiver. Think something was shorting it’s because it would go into safe mode. Once I replaced it, all was good. Now on my sling tv though there’s a slight delay and no settings fix it 

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Level 7

Re: Audio Popping Sound on TCL Roku Tv

I am having the same problem. Were u able to fix it?

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Level 7

Re: Audio Popping Sound on TCL Roku Tv

I ended up returning my tv because I could not solve the problem.

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