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Erica102
Level 7

Asking if I am home or at a hotel

TCL Model 65S421

Software Version 10.5.0 build 4210-30

It is showing my WiFi network name in the system info and shows it connecting for a couple of seconds then disconnects. It just started asking me this question today.

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1 REPLY 1
RokuDanny-R
Roku Employee
Roku Employee

Re: Asking if I am home or at a hotel

@Erica102

Thanks for the post.

Have you tried re-connecting your Roku TV to your wireless network to see if that helps resolve the issue you are seeing?

For troubleshooting purposes, have you tried connecting to an alternate wireless network, such as a mobile device, to see if you are experiencing the same issue?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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