Discussions

[Dk840]

As of 10/19/2023 update to SW 12.0.5/1475-39. While watching live TV, every minute or so, the TV pops up channel info and muted audio. (ie. Watch a channel, then channel down, tv mutes- changes channel, shows info, then audio on). Watching a channel constantly this happens as if changing channels. Reboot,same.

[Dk840]

Also, related to issue above, the recording of live/pause/play. The TV is recording 2 minutes of channel, then resets to new recording. Don't know if it's the TV thinking tv channel changed, or the recording reset is causing info popup/audio cutout issue. External tuner box/streaming, no issue.

[Dk840 · Accepted solution]

Update to previous 2 posts/replies. Removed USB to test live tv pause, same 2 minute issues. Power reboot, same. Format drive fat32, reinstall TV and reconfigure for live TV pause. Retest for pause recording. No longer 2 minute issue and pause record ok. Maybe my drive got corrupted. Hope this may help others if encountered.

[Dk840]

Apparently formatting usb corrected recording issue, the 2 minute channel /information issue returned. Something in Roku software is causing this. A 2 minute or 120 second setting somewhere is creating a channel refresh causing record reset and information to display. Sure wish I could stop automatic updates.

[CydneyOrtiz]

 You can try performing a factory reset on your TV, but make sure to back up your settings and data before doing so. If the problem persists, seeking assistance from the manufacturer's support team or contacting a professional technician might be necessary.

[ShanAdam]

Past weeks only on air channels, this happens consistently, While watching live TV, every minute or so, the TV pops up channel info, and black screen and muted audio. (ie. Watch a channel, then channel pictures, and tv mutes- 1 to 2 seconds, shows info, then audio and picture resumes, repeats every few seconds or minutes, antenna signal is ok). Watching a channel constantly this happens.TCL 55S423 version 7131x

[RokuJohnB]

Hi @ShanAdam,

Greetings from the Roku Community!
We will be more than happy to assist you further with this issue that you're experiencing. Please ensure that the antenna cable is properly plugged in and firmly attached to the back of your TV. If the problem still persists, please try to restart your Roku TV by going to settings, system, power, and system restart.

We hope this helps.

All the best,

John