Discussions

[pixel]

I wasn't paying close enough attention (I've never had the choice to "Don't ask again for this channel") when the bandwidth saver message came on asking if I wanted to continue, and I accidentally chose it. How can I restore this to the default of turning off streaming after four hours? I often fall asleep or don't get back to the room I was watching something in and don't want to use up bandwidth needlessly.  I'm not sure if the problem is with Newsmax or Roku.

I just subscribed to the Newsmax channel and was going to delete it and reinstall, but apparently I can't delete it since it's a paid subscription.

Since I have several TVs and Roku devices, I didn't want to reset them all to factory settings (if that would help) if there was an easier solution.

Thanks.

[RokuReynan-L · Accepted solution]

Hi, @pixel.

Greetings from the Roku Community!

We'd be happy to assist you in turning on the bandwidth saver.

Here are the steps:

1. Press Home Button on your Roku remote
2. Scroll and select Settings
3. Select Network
4. Select Bandwidth saver
5. Choose On/Off

• Note: Some streaming channels employ their own mechanism to cease data usage after a specific period of inactivity. These features will not be affected when you disable Bandwidth Saver.

For more information, you may visit this support article on how to use Bandwidth Saver to avoid going over your internet data cap

Hope this helps!

Regards,
Reynan

[pixel]

Thanks, I turned it off then on again, so I'll see if that works after the Newsmax app has been running for four hours.

[Creepingchicken]

This did not work for me. The channel still doesn't turn off after 4 hours. 

[RokuJechealR]

Hi @Creepingchicken,

Thanks for posting, and welcome to the Roku Community!

After doing the steps posted above by @RokuReynan-L to turn the bandwidth saver on/off, we understand that your issue persists.

Please note that some streaming channels employ their own mechanism to cease data usage after a specific period of inactivity. Disabling Bandwidth Saver will not affect these features.

We appreciate your understanding.

All the best,
Chel