Discussions

[Chop95]

I just tried numerous troubleshooting options none is working i just want to know if anybody has ever had this issue and is there a fix i have no red light but my cord still has a spark i dont have a device to test for electrical current i just want to know if theres any saving my tv or am i buying a monitor

[RokuArjiemar · Accepted solution]

Hello! @Chop95,

Thank you for posting in the Roku Community!

We appreciate your contacting us regarding the power issue with your Onn Roku TV. We're happy to assist you.

• How long have you had this issue?
• When was the last time it worked? if ever?

Troubleshooting:

1. Check if the front LED light by the brand name is on. If it is, but it is not on, try unplugging the power cord and inserting it into the outlet again. Make sure it is fully inserted, appearances may be deceiving. Make sure the outlet has power.

2.  If the TV is plugged into a surge protector or a power strip, try unplugging other devices or switching the power cord to be plugged in directly to the wall outlet.

3. Check if the front LED light is on, then turn on the TV using the button on the TV.

If you're encountering an issue with your Roku TV manufactured by a Roku partner, start by contacting the manufacturer. Each TV manufacturer provides direct support for its models. 

You can reach their support options at 844-334-2355, 9 am – 9 pm EST daily (excluding holidays), or by email at customerservice@onntvsupport.com.

Thanks,
Arjiemar

[JMilligan]

I have power no display 

[RokuJechealR]

Hi @JMilligan,

Welcome to the Roku Community!

We do not have enough details from your original message to make an effective suggestion. Could you tell us more about your concern?

With more information, we can assist you further.

All the best,
Chel