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[Scrudrivr]

I have a 50" hisense roku tv and while I'm using the streaming apps it will randomly shut off and restart. The longer the tv is on the more often it happens. But since I started using my PS5 to stream my content I have not had an issue. Any ideas would be appreciated. 

[RokuTakashi · Accepted solution]

Hi, @Scrudrivr 

Thanks for posting here in the Roku Community.

We understand the issue you are having with your Roku TV that randomly shuts off or restarts, and we'd be glad to help. Performing a troubleshooting step will enable us to determine the root cause of the issue. As a start, we recommend performing a system restart on your Roku TV. To do this, kindly follow the steps below:

1. troubleshooting step to completely restart a Roku TV is to unplug the Roku TV from its power source for 5-minute, and plug it again once more.

2. If unplugging the Roku TV is inconvenient, and you are unable to reach the power cord, you can perform a system restart by navigating to Settings > System > Power > System Restart.

After it has been booted, you can check if the restarting/shutting off has been resolved.

Keep us posted on what you find out, and we'll assist further.

Best wishes,
Kash