Discussions

[VO9]

@RokuTakashi 

It's been a few months now and my TV is still rebooting.  Have an resolution been made as to the rebooting issue 

[RokuJechealR]

Thanks for following up, @KorieG.

We understand and apologize for the inconvenience that this issue has caused you. We have no update to provide at this time, but once more information is available, we'll be sure to update this Community thread.

We are working diligently to address your concern as soon as possible; your patience and understanding are much appreciated.

All the best,
Chel

[Wardog77]

Hisense 50R6E3

S/N 50G20171QH05794

Nov 22, 2020

Same issue the TV all of a sudden one day just started turning off and turning on to the Hisense screen and then immediately turning back off.  It never gets to the Roku menu to allow me to check any settings or update any firmware or software or check versions.  This was completely out of the blue and there werent any storms or any known power surges and none of the other electronics or TVs in my home were affected.  The TV is out of warranty but I am assuming I am on my own as far as repairing/Replacing but I have a funny feeling this is a software issue from Roku or Hisense that was pushed through a recent auto update since there are so many TVs having the same issue and they are all different sizes and types.  Perhaps I am wrong,  I am going to attempt to pull the board and examin to see if there are any damaged components or maybe it needs a thorough cleaining but none of the vents are clogged with dust or show any signs of blockages so we shall see.  I also saw a post about the capacitors one of which could possibly have gone bad on the board so I will inspect that and if so try replacing that and then report back.  Whats the worst that could happen the TV already doesnt work 😂 

[Emilyseiber]

I cant even watch a movie because it keeps restarting. I’ve unplugged and plugged it back in I factory reset it maybe you just shouldn’t make  TVs that do this. I do not like spending 20-30 minutes just watching company logos load and then hisence roku blue loading screen. It’s a bad tv made bad…. I am honestly contemplating just switching to a company that doesn’t make such bad tvs. 

[RokuRiamie-D]

Hi @Emilyseiber,

Thanks for your first post in the Roku Community!

We are glad to have you here sharing the issue with your Hisense Roku TV that keeps on restarting and getting stuck on the Roku logo. No worries, we are more than happy to help you with this.

First, we need to know the following details below to further investigate the issue.

• When did you start to experience the issue?
• Did you recently receive a software update before this issue started?
• What is the software version of your Hisense Roku TV?

Providing this information will help us to look closely into the issue.

Please keep us posted.

Regards,
Riamie

[Jarhead561]

Highly upset with the run around I have been getting on the Hisense and Roku tv stuck-in reboot of turning in and off. Just started last weekend and now out shopping for a new tv. Will never purchase this product again. This many people have the same problem and there is no solution shame on a company to sell junk like that. 

[genesisbound]

@Jarhead561 I'm right there with you. Our TV was working perfectly fine this morning no issues. Turned it off went to the store came back went to turn it on It shows the logo and then shuts right off .

The light blinks anywhere from 14 to 21 times during this boot up and then it shuts right off .

And what's crazy is this TV is maybe a year and a half old. My 4-year-old Roku TVs in every other room of my house are working perfectly fine, the only difference this one is Hisense

[RokuJechealR]

Hi @Jarhead561m, @genesisbound

Thanks for posting to the Roku Community!

We understand you're having trouble with your Roku TV being stuck in a reboot loop, and our engineering team has been investigating this issue closely.

In the meantime, could you please provide the requested information as @RokuRiamie-D mentioned above in this thread?

Once we have this information, we can take a closer look at this issue.

All the best,
Chel

[genesisbound]

43A6104EUR

G194113

S/N:43G194113H00206

That's what's on my sticker

[fcommansjr]

Hi Team,

I'm just reporting in with the same issue as everyone else here. Was watching YouTube after work last night and sometime after midnight, it shut itself off and I haven't been able to get it to stay on for more than a minute and that was only after holding the reset button in for 30 seconds. Now, I push the power button, I see my Roku home screen for a fe seconds and it powers itself back off. I've tried the troubleshooting with the remote. I've unplugged all external devices (gaming system, etc.). 

Model: 50R6G
S/N: 50G22079HH00398
March 26, 2022

Note: We have other TV's with Roku boxes and none of them seem to have been affected by the last update. Just the Hisense TV.

Cheers.