Discussions

[NancyPiltz]

I've been trying for 4 hours. Restarts, updates, restarts, updates. I've tried unplugging, resetting, bring it closer to my internet tower, over and over again and in different parts of the house. I had the sleep timer set and it went to the end ( about 1 am) so whatever happened happened between 1 and 3 am. I had left it unplugged for a couple of hours

I've read where other people have a factory reset option. That would stink but it may be the only thing left to do. It's only a couple of years old. Any other suggestions?

[RokuArjiemar]

@NancyPiltz,

Thank you for posting in the Roku Community!

We appreciate you contacting us about your Roku Select Series HD TV being in recovery mode. We understand the importance of this situation, especially when you're eager to enjoy your favorite shows and movies. We're pleased to assist.

Recovery Mode is the most invasive reset method and should only be attempted when all other methods fail. For more help with less invasive methods, learn how to system restart or factory reset your Roku streaming device.

If you already tried other reset methods and your device is still not working, follow the steps below to use Recovery Mode.

1. Locate the Reset button on the back of your streaming device
2. Press and hold the reset button for at least 20 seconds
3. If your device has a reset pinhole, use a straightened paperclip (or similar)
4. After a moment, your device will restart and display the Recovery Mode screen
5. Use your remote to select your preferred language and then press OK  
6. Follow the on-screen instructions to connect to the internet
7. Once connected, select Update now
8. Your device will restart after it finishes downloading and reinstalling the operating system

For more detailed information, please visit: How to use Recovery Mode on your Roku streaming device.

If the issue persists, If you have not already, can you please provide us with the following information:

• Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
• Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

Once we receive the necessary information from you, we will promptly forward it to the appropriate team at Roku for a thorough investigation. Our team is committed to ensuring that your concerns are addressed efficiently. We understand that this process may take some time, and we sincerely appreciate your patience and understanding as we work to resolve this matter.

Thanks,
Arjiemar