Discussions

[Kingfisher1665]

I go to a university and this requires me to use a secret wifi network in order to connect certain devices such as a Roku tv. As part of the connection process the MAC address is required however in my system info page which is where I have seen it in other pictures people have posted it is not there. I am also unable to connect my Roku account because I can't connect to the internet.

The brand of tv is TLC.

As far as I can tell this is a unique problem because I have not seen it anywhere else and when I set up my friends TV's I did not have this problem.

[AvsGunnar]

@Kingfisher1665 

There are a few different places you can try and find the MAC address of a Roku device/Roku TV.

The MAC addresses (both wireless and ethernet, if available) should be visible under Settings/System/About.

The MAC address that is available under Settings/Network/About will only display the MAC address of a connected device. (ie. if connected by wifi/wireless, will show the wifi MAC address.  If connected by wired, will show the ethernet MAC address.  If not connected at all, will not show a MAC address).

You can also see your wifi MAC address by going to Settings/Network/Setup Connection/Wireless and scrolling down to "Private Network".  (will display the wireless MAC address in an info box on screen).

----

If you do not see your MAC address in any of the above locations, there may be an issue with the wifi module on the RokuTV.  Sometimes a Factory Reset will work (press and hold reset button for 15-30 seconds) to resolve issue.  Other times, will need to physically replace the wifi module inside TV.

** If you perform the Factory Reset, make sure you have a working physical Roku remote available.