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sarojani
Reel Rookie

"Showtime on Roku" Channel free trial not continuing from last viewed, other issues

I just signed up for the 7-day free trial of "Showtime on Roku" channel to watch a show. I plan to wait to sign up for the 30-day Paramount+ free trial after this one ends, so I can watch the entire 5 seasons for free.

The Showtime on Roku app, however, is not working. I've always used the same TV, the same Roku stick, and of course the same Roku account. However, when I stop watching in the middle of an episode, I can see that the channel recognizes how far I've gotten, but will only offer me the option of watching from the beginning of the series, or the beginning of that episode.

If I try to fast forward to the place I left off, (or if I try to move forward or back at all), I get the following error:

"(i) Maximum users streaming

Your account is already playing the maximum number of devices at once. SHOWTIME allows up to 4 concurrent streams per account.

To continue, stop streaming the video on one of your other devices.

- Retry

- Close"

There is no one else using this channel, or Showtime, nor any other device using this account. I do not see an option to disconnect or stop other devices anywhere. I have tried restarting both the Showtime on Roku Channel and the Roku Channel, but I cannot remove either of these channels. I have also tried restarting the Roku stick itself using System Restart in the settings.

Help?

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4 REPLIES 4
Jfowler11
Newbie

Re: "Showtime on Roku" Channel free trial not continuing from last viewed, other issues

We are having the exact same problem...

RandomR
Newbie

Re: "Showtime on Roku" Channel free trial not continuing from last viewed, other issues

Same problem here.  I just cancelled my auto renew until it is fixed...

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sarojani
Reel Rookie

Re: "Showtime on Roku" Channel free trial not continuing from last viewed, other issues

So...last night I decided to try to watch on my phone, and that worked seamlessly! It started the episode from the appropriate spot and didn't give me any errors. 

I will update when I try again on that particular TV, but I'm hoping that actually using a different device cleared whatever was stuck on the TV's app.

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RokuERey
Community Moderator
Community Moderator

Re: "Showtime on Roku" Channel free trial not continuing from last viewed, other issues

Hi Community users!

Thanks for posting here in the Roku Community!

Could you tell us more about the issue you're running into? We'd like to know more about how we can help! How long has the issue existed? In addition, can you please specify the exact steps you are taking to reproduce this issue so we can assist you further?

With detailed information, we will be better able to assist you.

All the best,
Rey

ERey.
Roku Community Moderator
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