Channels & viewing

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Dzatkoff
Newbie

None of my channels are working

Errors for everything I try to open. 
Netflix app says there’s an internal issue, Hulu app says there’s a problem communicating with the server, even Roku Channel will open but when I click on something to watch, it doesn’t play, it just brings me back to the main screen. 

I have done a system update, a system reset, my network/internet/wifi connection is showing as excellent. I’ve done factory resets and network connection resets. Nothing seems to be working! 

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3 REPLIES 3
renojim
Community Streaming Expert

Re: None of my channels are working

Where are you located and are you using a VPN?  Even though everything else is working, you might want to try restarting all of your network equipment - gateway/modem/router.

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AKSCHNEIDS
Newbie

Re: None of my channels are working

i think i have same problems! did you get a solution?

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RokuTakashi
Community Moderator
Community Moderator

Re: None of my channels are working

Hi, @AKSCHNEIDS 

Greetings, and welcome to the Roku Community.

I appreciate you sharing your concern regarding the channels on your Roku device that won't work, and I'd like to gather more details so I can better understand the issue.

Can you please provide the details below:

  • What Roku device are you having issues with?
  • When did you first encounter the issue?
  • Are all apps affected or only specific ones?
  • Have you tried any troubleshooting steps in an attempt to resolve the issue?

Looking forward to your response along with the requested details above.

Thanks,
The Roku Community Team.

Takashi O.
Roku Community Moderator
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