Channels & viewing

[trinity327]

this is similar to the topic of plex automatically kicking back to home screen but this one is slightly different. on 5/27/24 everything with the plex app worked. have 6 user accounts setup with one admin account. everyone able to use app on tcl roku tv with no issues with their own account. on 5/28/24 only admin account would load and play content. all user accounts would let them input their pin and as soon as it was entered tv would automatically kick back to home screen. tried deleting app and reinstalling, made sure tv and server were updated. problem still exists. all user profiles work as expected on all other devices whether it be phone, tablet, smart tv or firestick so i know it isn't a server issue. isolated to this tv only. anyone else come across this problem or have a fix? just mind boggling that only the admin account works on the app and not the user accounts when every thing was fine 2 days ago.

[judithann1117]

It's 4 months since this post and this week I noticed that my Plex opens to all users and not admin account like it used to. Not that the extra click is difficult but I liked it when it would open to my admin user home page. Note: this only happens on my computer, not on Roku or other smart TVs. It's annoying.

[RokuCarly · Accepted solution]

Welcome to the Roku Community, @judithann1117!

Thank you for sharing this with us. Since this is not happening on your Roku, we highly recommend reaching out to the channel provider directly so they can consider your suggestion. 

You may reach them here: Plex app Support

In the meantime, we hope you continue to have a Happy Streaming! 💜

Warm regards,
Carly

[RehabDJ]

I'm having the identical problem here and it is only on the Roku app. I can access Plex as normal through every other device. Only the Roku app is acting up. Is there any chance of this getting this looked into? Thank you for your time.

[renojim]

@RehabDJ, not by Roku.  Plex is responsible for their app.

[RokuCarly]

Welcome to the Roku Community, @RehabDJ!

We're grateful you've reached out for support, and we'd be happy to share further information about this.

In addition to what our Community Expert provided above, it would be highly recommended that you coordinate this matter with the service providers themselves, as Roku doesn't manage channel authentication or login issues. 

It's also worth noting that most content, apps, or channels on the Roku streaming platform are provided and maintained independently by the channel provider. 

You may reach them here: Plex Support

We hope you find this information helpful.

Warm regards,
Carly

[RehabDJ]

Problem is fixed. I found instructions on how to do a soft reset on my TV and that cleared the app up. Running good now. Thank you for getting back to me.

[RokuCarly]

Thanks for keeping us posted, @RehabDJ.

We're glad to hear your update. For future reference, you may also check our support article dedicated to solving payback issues within a specific app:

• How to resolve a channel playback issue

Feel free to reach out anytime you need help or create a new post for different concerns. We'd be more than happy to continue doing so. 

We hope you continue to have a Happy Streaming! 💜

Regards,
Carly

[RokuCarly]

Hi, @trinity327.

Thanks for getting back. Can you please confirm if you are still having the same issue? It seems like there is no content available on your recent post. 

Please tell us more about it as we'd be more than willing to help you with anything. 

Best regards,
Carly