Channels & viewing

[Deeznursts1]

I’m not understanding whyyyy it won’t stream ….. I’ve never had a problem and it’s been months what’s gone wrong with the Roku devices 

[andyross · Accepted solution]

Roku is not responsible for any apps other than The Roku Channel. You will need to contact them directly to find out what is going on.

[makaiguy · Accepted solution]

I just loaded Adult Swim on my Roku 3600 to check this out.  I had no problem streaming an episode of American Dad.

@Deeznursts1-

When problems are confined to a particular channel, it may be that the channel did not install correctly, has received a faulty update, or has subsequently gotten corrupted. A reinstall of the channel to assure you have a good copy of its latest version may fix the problem, so that is the first thing I would try.

Remove/reinstall procedure:

1. Highlight channel on home screen.
   
   
2. Press * key on the Roku remote and choose Remove channel option.  This will remove the channel from your Roku account, and thus from ALL Rokus linked to that same Roku account.
   
   
3. IMPORTANT- IF YOU SKIP THIS STEP YOU MAY NOT GET A CLEAN RE-INSTALL:
   Restart the Roku to clear its memory. Depending on your Roku model you'll find the System restart option under Settings > System > Power or if you have no Power option, under Settings > System.  Repeat on any additional Rokus linked to this Roku account that are exhibiting the same problem with this channel.
   
   [Note: For Roku TVs (i.e. ones with Roku capability built in) with "Fast TV start" enabled, turning the TV off/on just puts it in/out of a standby state and does not give you a full restart. Use the menu options listed above.]
   
   
4. Reinstall the channel to your Roku account via the Roku Home page Streaming Channels menu option. This will install the channel on all Rokus linked to this Roku account.
   
   

Notes:

• The channel will be added to the END of each Roku's channel grid.
• The Roku on which you performed the reinstall should get the installation immediately. Other Rokus linked to this Roku account may not get the channel until their next automatic update check.  You can force an immediate update on any unit via Settings > System > System update.
• If channel requires a login, you may need to log in anew.

If the problem persists at this point, it typically means the current version of the channel app has a problem that must be addressed by the channel developers as they are the ones that create the Roku-compatible version of their app and provide it to Roku.