ALL channels including the Roku channel will not run. "could not be reinstalled from the network"
Occurred After update 11.0 Build 4168 on April 6 2022.
Network connection is good. Others devices on network are working properly. Tried resetting Roku. Still wont run channels. After resetting tried to add back channels I use, Netflix will not even add to home screen "channel install failed".
Hi Roku Community users,
We are aware that that some users that have updated to OS 11.0 are seeing an issue with an error that states "could not be reinstalled from the network". Please be aware that this is only affecting a small subset of users who are using a Zyxel router and in certain regions, most Roku customers are not impacted by this issue.
We are actively investigating this issue and we expect this issue to be resolved soon.
If you are experiencing this issue and have not already provided the following information, please provide us with:
If you feel more comfortable providing this information in a PM (private message), please feel free to send me a PM and I can further assist you.
Thanks,
Danny
Two prong issue.
I got the "xxx could not run because it could not be reinstalled from the network"
Try a bunch of steps as outline in the discussion on the topic.
Managed to get the channel to go through start cycle, then it shuts down the channel without loading anything.
Hi @fwtsen
Thanks for the post.
Does the issue only occur on a specific channel or across other channels installed on your Roku device?
If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, make sure to restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.
For detailed instructions, refer to this Support link: How do I resolve channel playback issues?
Let us know how it goes!
All the best,
Kariza
The "xxx could not run because it could not be reinstalled from the network" appeared for all channels.
Followed the Settings > System > Power > System restart.
Completed a Factory Reset.
Remove and re-add 3 channels to try it out.
All 3 channel load, then revert back to home screen.
Took everything off power, reset with the reset button on the gadget.
Now the 3 channels work.
Will have to try to remove and reinstall the rest and see what happens.
Model: 3900X-Roku Express
Software version 11.0.0 build 4168-51
This all happened after an auto software update.
Just removed 2 more channels and tried to add them back in.
The message I get is : "Channel install failed. Could not add xxx channel"
Did a player set via system and still would not let me.
Tried to add on the Roku channel page.....it is already installed on my other 2 Rokus and the add button is grayed out and not functional.
It's likely a network problem (even if everything else is working). Have your restarted your network equipment (gateway/modem/router)?
Yes
The 3900X is an older outdated model and by the looks of it you just upgraded to Roku OS 11. Was your Roku working prior to receiving OS 11? There was another gentleman having an issue similar to yours. But it was from within his home network. Turn the Wi-Fi off on your phone and turn your phone into a mobile hotspot. Connect your Roku to your phones hotspot and see what happens. If channels load it will let you know that there’s something wrong with your home network
Will try that later tonight.
As an aside....I have two other Roku boxes.
One is much much older than this one and is working fine (but have not checked on software version)
Is there a way to install the older software on the problematic Roku box?
No you can’t roll back unfortunately. Rokus usually will last 3-5 years. Like most of todays electronics they’re not made to last. But a new Roku is inexpensive. Maybe a mod can escalate things. But your out of warranty. Depending on how your other Roku is it may not Be eligible to update the firmware anymore. The 3900X was introduced in 2017. So it’s roughly 5 years old now. There maybe an issue with your model and Roku firmware 11. Exactly what channel are you having issues with? certain companies only support certain models of Roku. You said the ad option is grayed out. That means either you’re out side of a supported country or your Roku model is not supported