Channels & viewing

[saturn2]

so as the title says my hbo max is broken kinda so the hbo max srcreen comes on and acts like its going to open but then the screen just goes black idkhow to fix it i have tried everything i know how to do Roku Express+ (3710 series)  

[RokuKarla]

Hello @saturn2

Thanks for reaching out here in the Community!

Does the issue only occur on a specific channel or across other channels installed on your Roku device?

If you haven't tried yet, you can remove the affected channel and then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

For detailed instructions, refer to this Support link: How do I resolve channel playback issues?

Let us know how it goes!

Regards,
Karla

[saturn2]

i tried that as well but i found out its not just me 

[RokuKarla]

Hello @saturn2

We're sorry to hear about the issue you're experiencing.

The channel developer themselves maintains channels on Roku. We suggest reaching out to HBO Max's customer support team to report the issue and get help. There's likely an issue within that specific channel that needs to be addressed with an update from them.

You can contact them here: HBO Max | Help Center

Thank you for your understanding.


Regards,
Karla