Channels & viewing

Help & troubleshooting for channels on your Roku device, including adding/removing channels, logging in to, authenticating, or activating a channel, channel-specific playback issues, assistance contacting channel publishers to report issues, and adjusting channel-specific settings.
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ltxeira
Level 7

britbox channel not loading/starting

The Britbox channel wont load all of a sudden.  After clicking it goes to the loading page for about a second then right back to the roku home. 

I've checked for updates for it and the roku, they're up to date. I've removed the channel, restarted roku, and added the channel back several times, and still nothing.

Is there anything else that can be tried?

4 REPLIES 4
RokuMary-F
Roku Employee
Roku Employee

Re: britbox channel not loading/starting

Hi @ltxeira,

Welcome to the Roku Community!

We would like to know how to identify and resolve any playback issues. We'd like to gather more information about the issue you're running into. When did this issue first start occurring? Do you observe this behavior while using any other channel(s) on your device? What Roku model device are you using?

Have you tried taking a look here at our Support resources and following the steps to resolve the issue? How to resolve a channel playback issue | Official Roku Support

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

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ltxeira
Level 7

Re: britbox channel not loading/starting

This started about a week ago and Britbox is the only channel I'm having any trouble with, everything else works just fine.  I've done all the troubleshooting playback recommendations several times each but it's still not working.  

When I click to open the channel it goes to the Britbox loading screen for half a second then right back to the Roku Home Screen.  There's no error message or anything like that, it just doesn't load.

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Cameron10712
Level 7

Re: britbox channel not loading/starting

I'm having the same issue, no error messages, just returns to home screen.

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RokuKarla
Roku Employee
Roku Employee

Re: britbox channel not loading/starting

Hello @ltxeira@Cameron10712

We appreciate your post.

If removing the channel and adding it back after you've restarted the device does not resolve the channel issue, I'd recommend reaching out to channel support directly to report the issue and request additional support. Many channels on the Roku platform are developed and maintained by the channel provider directly, and they'll be able to best assist. If other channels are working correctly, and you only experience this issue on that channel (app), that is likely an indication that the issue lies within that particular channel. In these cases, the channel provider will need to investigate the issue in order to help resolve it.

You can reach Britbox support here: https://help.britbox.com/hc/en-us


Regards,
Karla

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