Channels & viewing

Are your Roku channels not working? Find troubleshooting tips for adding/removing channels, logging in, authentication, activation, playback issues, and more.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
zalophus
Newbie

HBO subscription thru Xfinity

I have HBO/MAX subscription thru my Xfinity service. 

I suddenly find that if I want to Access HBO via my ROKU I have to subscribe  thru ROKU, and can no longer use my Xfinity subscription.  Is that Correct?

3 REPLIES 3
RokuNimfa-C
Retired Moderator

Re: HBO subscription thru Xfinity

Hi @zalophus

Thanks for your inquiry. 

It is important to note that the availability of channels and the requirements for accessing them can vary depending on the service provider and the device being used. If you have an HBO subscription through your Xfinity service, you should be able to access HBO content on your Roku using your Xfinity or HBO login credentials. 

However, if you encounter an error or issues upon logging in, we recommend checking with your Xfinity service provider for more information on their available channels and their compatibility with Roku. 

Please let us know if you have any further questions.


Regards,
Nimfa

0 Kudos
makaiguy
Community Streaming Expert

Re: HBO subscription thru Xfinity

Are you attempting to access HBO Max through The Roku Channel, or through the HBO's own HBO Max channel app?  You should be able to log into the HBO Max app using your Xfinity credentials.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
atc98092
Community Streaming Expert

Re: HBO subscription thru Xfinity

I have HBO Max via my cell phone plan. I can access it with no issue on both my Roku and Android devices. Like @makaiguy mentioned, you have to use the dedicated HBO Max channel, and not try to access it through The Roku Channel.

Dan

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee, just another user.
0 Kudos