discovery plus Troubleshooting
I have been using my discovery plus channel without any problem but since this monday 9/13/2021 this app wont start on my roku device. I notice the roku made an upgrade that day, all my other apps w...
Forum Discussion
Hi Trishcollins
Thanks for posting here in the Community!
If you are removing a subscription channel billed to your Roku account, you must cancel the subscription first before you see the Remove channel option. For help identifying this type of subscription channel, read the detailed article about removing a channel.
Please keep us posted.
All the best,
Kariza
I don't want to remove the subscription, but since the only troubleshooting advice on how to get Doscovery Plus to work after Roku upgraded the software, was to do a soft reset (done and didn't work), or deleting the channel and re-adding, which I cannot do. Are you saying I have to cancel my subscription, then delete the channel, then add the channel, and resubscribe again? That seems silly. Roku should just fix the problem with Discovery, and automatically re-add the channel, if that is, in fact, what will fix it.
Rocky has already charged me for a full month I don’t think they’re going to give it back even if I delete it and reinstall it I can’t get an answer out of them at all phone tax email nothing unless I want to pay $55 a month I’m not doing that not with the Roku there’s doctor so far down there hurting
