Channels & viewing

[RogerD954]

Has this been resolved for you?

Have you gone into the YouTube Settings to check the preview setting?  I have two Roku's and one allows changing the preview setting and the other does not.  From what I can tell both are running the same version, both the YT app and Roku OS.  No reason to be working differently.

[RokuTakashi]

Hi, @RogerD954

It's always great to see new users, and welcome in the Roku Community.

Thanks for reaching out for support, and we'd be more than glad to assist. For us to better understand the issue, could you please provide the following details below:

• May we know what specific Roku device you have?
• Have you tried performing a system restart or a system update on your Roku device?
• Have you tried updating the YouTube app on both of your Roku devices?

With more details we can gather, we'll be able to assist you better with the information we receive.

We look forward to your response.

Best wishes,
Kash

[RogerD954]

Hi Kash,

I thought I had replied to this earlier, but I don't see it here.  I saw a link about posting to the YT Support group and did so there.  All the details are included there;  https://support.google.com/youtube/thread/261247579?hl=en

I hope this tells you what you wanted to know.

Thanks,
Roger.

[RokuTakashi]

Thanks for keeping us posted.

Based on the information you've provided, it appears that the issue you're facing is likely due to a problem with the design and functionality of the YouTube app. In order to address this, we recommend that you reach out to the support team at YouTube directly. They will be able to provide you with more specific guidance on how to troubleshoot the issue and work toward a resolution.

When contacting YouTube's support team, be sure to provide them with as much information as possible about the issue you're experiencing. This may include details such as the specific device and operating system you're using, any error messages you've received, and a description of the behaviors that are causing the problem.

Once YouTube's support team has been made aware of the issue and has had a chance to investigate, they will work with you to find a workaround or solution that addresses the problem you're experiencing.

You can find their support contact information at YouTube Help

We hope for your understanding.

Best wishes,

Kash

[RogerD954]

Thanks for checking back.  There has been no response to my posting on YouTube Support https://support.google.com/youtube/thread/261247579?hl=en and the problem persists.  I guess I'm dealing with the two-vendor problem where each are expecting the other to resolve the problem.  If you have any ability to rattle a cage somewhere, I would appreciate it.  I don't want to buy more Rokus to see what pair will work the same.

[RKuserOne]

I have 5 or more Rokus.  Some preview works on and others not.  Not sure why that would be.

[RokuCarly]

Welcome, and thank you for posting here in the Roku Community, @RKuserOne!

Thanks for reaching out. For more information regarding this case, kindly refer to @RokuTakashi's post above. 

We also highly recommend directly contacting YouTube Support, as they maintain and manage their app on the Roku streaming platform independently. 

Regards,
Carly

[RogerD954 · Accepted solution]

No one from Google has chosen to reply.  However, I was able to resolve the issue by purchasing an identical unit and sold the "defective" one.  There must be a flaw in the product that requires multiple versions to be provided.