Channels & viewing

[MGrant]

Hi. Trying to watch Destination Wedding with Keanu Reeves and Winona Ryder (which is the one advertised), but the wrong movie is streaming. It's the same title but not the same film. It seems like a Hallmark movie was mistakenly loaded. And even odder, the movie doesn't seem to start at the beginning. It's like the first few credits were cut off, almost like an old school self-recorded VHS. You know, when you waited for your movie to play and the had to sprint to press the record button when it started? Anyway, disappointing.

[RokuTakashi]

Hi @MGrant,

Greetings and welcome here in the Roku Community!

Thanks for letting us know about this, we're interested in taking a closer look at this issue since we are committed to helping you. Would you be so kind as to provide the title of the movie that shows when playing the expected movie? In addition, on what channel are you experiencing this?

Let us know more about this.

All the best,
Kash

[Jackie4Chan]

As the OP said, the title advertised on the Roku Channel is "Destination Wedding" (2018) starring Winona Ryder and Keanu Reeves.  The title that streams is "Destination Wedding" (2017), a Hallmark tv-movie starring Alexa PenaVega and Jeremy Guilbaut.

For reference, the channel's site and film's details page is here:

https://therokuchannel.roku.com/details/c203c480f30d5bda86962379f2a8eb28/destination-wedding

On that page, viewers are given the details for the 2018 film, but when they press the play button, the 2017 tv-movie begins streaming instead.

[RokuEuniceL]

Hi @Jackie4Chan,
Welcome to the Roku Community!
We appreciate you bringing this to our attention. Please be advised that we have passed your information to the appropriate Roku team for further review. 
We hope to get everything sorted out soon and appreciate your bearing.
Best regards,
Eunice

[RokuMaryEF]

Hi Community Users,

We are locking this thread because the information may need to be updated.

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The Roku Community Team